Govern continues. Enable continues.

Post-go-live ERP support that actually works

SLA-backed managed services with proactive monitoring, optimization cadence, and a dedicated team, so your ERP keeps delivering value after go-live.

Governed loop continued

Managed services produces Solution Pack updates, not just tickets

Every managed-services engagement runs the same governed loop. Configuration deltas become BRD addenda. Change scripts become new type='script' deliverables. Value Analysis re-runs against the new pack. Your Account Manager owns the relationship; consultant skill authors get usage credit on every reused skill.

Service Tiers

Three tiers. One standard of delivery.

Three coverage levels with different capacity and cadence. Your AM owns the relationship through the same QA gates.

Essential

For SMB deployments

Get Pricing

Best for: 1 to 2 entities, <25 users, single platform, basic integrations

Coverage

Business hours (9am to 6pm local)

P1 SLA

4-hour response, 8-hour resolution (P1)

Capacity

10 monthly hours included

Governance

Monthly review call

Ticketing system access

Monthly monitoring report

Patch and release review

User access management

Basic report modifications

Knowledge base access

2-week onboarding sprint

Growth Ops

For mid-market operations

Get Pricing

Best for: 2 to 5 entities, 25 to 100 users, multiple integrations

Coverage

Extended hours (7am to 9pm, Mon to Sat)

P1 SLA

2-hour response, 4-hour resolution (P1)

Capacity

20 monthly hours included

Governance

Weekly 30-min standup + monthly review

All Essential features

Proactive monitoring & alerting

Integration health monitoring

Process optimization recommendations

Priority queue access

Quarterly business review

Dedicated Customer Success Manager

Change management support

3-week onboarding sprint

Mission Critical

For upper mid-market & complex

Get Pricing

Best for: 5+ entities, 100+ users, complex integrations, regulatory requirements

Coverage

24/7/365

P1 SLA

30-min response, 2-hour resolution (P1)

Capacity

40 monthly hours included

Governance

Weekly standups + monthly review + QBR

All Growth Ops features

24/7 monitoring & on-call support

Dedicated delivery team

Proactive capacity planning

Security & compliance review

Custom SLA agreements available

Executive sponsor access

Roadmap & optimization advisory

4-week onboarding sprint with full documentation

All prices are indicative. Final pricing depends on environment complexity, entity count, and integration count. Custom enterprise agreements available.

SLA Framework

Priority levels and response commitments

All tiers use the same 4-level priority framework. Response and resolution times scale by tier.

P1: Critical

System down, data loss risk, inability to process transactions

P2: High

Major functional area impaired, significant business impact, workaround available

P3: Medium

Non-critical function affected, minor business impact, easy workaround

P4: Low

Minor issues, enhancement requests, questions, how-to guidance

Getting Started

How managed services onboarding works

We take over your environment systematically. No blind handoff, no guesswork.

Environment audit

We document your ERP configuration, integrations, users, and any known issues before taking over support.

Team introduction

Meet your assigned consultant(s), review the escalation path, and set up ticketing and communication channels.

Cadence kickoff

First governance call, establish monitoring baselines, agree on SLAs and reporting format. You're live on managed services.

Your ERP shouldn't need a babysitter, but it should have one

Proactive monitoring, optimization cadence, and a team that knows your environment. That's what managed services looks like here.

Loading…