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Service Tiers
All tiers run on the same delivery framework, with different coverage levels, capacity, and governance cadence.
For SMB deployments
From $2,500/mo
Best for: 1 to 2 entities, <25 users, single platform, basic integrations
Business hours (9am to 6pm local)
4-hour response, 8-hour resolution (P1)
10 hours/month included
Monthly review call
2-week onboarding sprint
For mid-market operations
From $5,500/mo
Best for: 2 to 5 entities, 25 to 100 users, multiple integrations
Extended hours (7am to 9pm, Mon to Sat)
2-hour response, 4-hour resolution (P1)
20 hours/month included
Weekly 30-min standup + monthly review
3-week onboarding sprint
For upper mid-market & complex
From $12,000/mo
Best for: 5+ entities, 100+ users, complex integrations, regulatory requirements
24/7/365
30-min response, 2-hour resolution (P1)
40 hours/month included
Weekly standups + monthly review + QBR
4-week onboarding sprint with full documentation
All prices are indicative. Final pricing depends on environment complexity, entity count, and integration count. Custom enterprise agreements available.
SLA Framework
All tiers use the same 4-level priority framework. Response and resolution times scale by tier.
P1: Critical
System down, data loss risk, inability to process transactions
P2: High
Major functional area impaired, significant business impact, workaround available
P3: Medium
Non-critical function affected, minor business impact, easy workaround
P4: Low
Minor issues, enhancement requests, questions, how-to guidance
Getting Started
We take over your environment systematically. No blind handoff, no guesswork.
We document your ERP configuration, integrations, users, and any known issues before taking over support.
Meet your assigned consultant(s), review the escalation path, and set up ticketing and communication channels.
First governance call, establish monitoring baselines, agree on SLAs and reporting format. You're live on managed services.